Terms of service

Terms of Service -House of Aegean

Last updated: July 15, 2026

Overview

This website is operated by House of Aegean LLC ("House of Aegean," "we," "us," or "our"), a limited liability company organized under the laws of the State of California, United States, with a mailing address at 1174 Amherst Avenue, Los Angeles, CA 90049. House of Aegean offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, and other visitors. Please read these Terms carefully. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Service.

Section 1 — Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site. Our products and this website are intended for customers located in the United States. This site is not directed to children and is not intended for use by anyone under the age of 13, and we do not knowingly collect personal information from children under 13. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms may result in an immediate termination of your Services.

Section 2 — Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

Section 3 — Products and Pricing

Our products are handcrafted textiles made in Denizli, Turkey. Because each item is made from natural cotton and finished by hand, slight variations in color, weave, size, and fringe are normal and part of the character of the product; they are not defects. Product images are provided for reference and colors may appear differently depending on your screen. We have made every effort to display our products as accurately as possible, but we cannot guarantee that your device's display will be accurate. All prices are listed in U.S. dollars (USD). Certain products may be available exclusively online and may have limited quantities.

Section 4 — Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 — Orders and Payment

We reserve the right to refuse or cancel any order you place with us, including but not limited to for reasons of product availability, errors in the description or price of a product, or errors in your order. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event we change or cancel an order, we will attempt to notify you using the email and/or billing address provided at the time the order was made. You represent and warrant that you have the legal right to use any payment method used, and that the information you supply is true, correct, and complete. Payment cards are subject to validation and authorization by your card issuer; if authorization is not received, we will not be liable for any delay or non-delivery of your order.

Section 6 — Taxes and Duties

You are responsible for any sales, use, or similar taxes associated with your purchase, which will be calculated and displayed at checkout where applicable. Our products are handcrafted and shipped from Denizli, Turkey. Unless otherwise stated, prices shown do not include any import duties, customs fees, brokerage charges, or other charges that may be imposed by carriers or governmental authorities. Where such charges apply to your order, you are responsible for paying them.

Section 7 — Shipping and Returns

Shipping timelines, costs, and destinations are described in our Shipping Policy. Returns, exchanges, and refunds are governed by our Return and Refund Policy, which is incorporated into these Terms by reference. Please review those policies before placing an order.

Section 8 — User Accounts

If you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password you use to access the Service and for any activities under your password. You agree not to disclose your password to any third party and to notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Section 9 — Optional Tools and Third-Party Links

We may provide you with access to third-party tools over which we neither monitor nor have any control. Any use by you of optional tools offered through the site is entirely at your own risk and discretion. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we do not warrant and will not have any liability for any third-party materials or websites. Please review the third party's policies and practices before you engage in any transaction.

Section 10 — User Comments, Feedback, and Other Submissions

If you send us certain specific submissions (for example, product reviews or contest entries) or, without a request from us, you send creative ideas, suggestions, or other materials (collectively, "comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, and otherwise use in any medium any comments that you forward to us, without compensation or any obligation of confidentiality. You agree that your comments will not violate any right of any third party and will not contain unlawful, abusive, or otherwise objectionable material. You are solely responsible for any comments you make and their accuracy.

Section 11 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Section 12 — Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Section 13 — Promotions

Any contests, sweepstakes, or other promotions ("Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Section 14 — Intellectual Property

All content on this site — including text, graphics, logos, images, product designs, and the "House of Aegean" name and marks — is the property of House of Aegean or its content suppliers and is protected by applicable intellectual property laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent. You may not use, reproduce, or distribute any content from this site without our prior written consent.

Section 15 — Copyright Complaints

We respect the intellectual property rights of others. If you believe that material available on our site infringes a copyright you own or control, you may notify us by sending a written notice to contact@thehouseofaegean.com that includes: (a) a physical or electronic signature of the person authorized to act on behalf of the copyright owner; (b) a description of the copyrighted work you claim has been infringed; (c) the URL or location of the material you claim is infringing; (d) your contact information (name, address, telephone number, and email address); (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the owner's behalf. Upon receipt, we will take whatever action we deem appropriate, including removal of the challenged content. If you believe content you posted was removed in error, you may submit a written counter-notification to the same address.

Section 16 — Prohibited Uses

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon our or others' intellectual property rights; (d) to harass, abuse, or discriminate; (e) to submit false or misleading information; (f) to upload or transmit viruses or any malicious code; or (g) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

Section 17 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products delivered to you are provided "as is" and "as available," without any representation, warranties, or conditions of any kind, except as expressly stated by us, and we disclaim all implied warranties of merchantability and fitness for a particular purpose to the maximum extent permitted by law.

To the maximum extent permitted by applicable law, in no event shall House of Aegean, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Service or any products procured using the Service. To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you actually paid for the product(s) giving rise to the claim. Some states do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

Section 18 — Indemnification

You agree to indemnify, defend, and hold harmless House of Aegean and our affiliates from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party. You agree to cooperate fully in the defense of any such claim, and we reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

Section 19 — Dispute Resolution

Before filing a claim against House of Aegean, you agree to first contact us and attempt to resolve the dispute informally by writing to contact@thehouseofaegean.com with your full name, order number (if applicable), a written description of your concern with any supporting documentation, and the specific resolution you are seeking. We will make a good-faith effort to resolve the matter promptly. This section does not limit either party's right to seek relief in a court of competent jurisdiction as provided in the Governing Law section.

Section 20 — U.S. Legal Compliance

You represent and warrant that you are not located in a country that is subject to a U.S. government embargo or that has been designated by the U.S. government as a "terrorist supporting" country, and that you are not listed on any U.S. government list of prohibited or restricted parties.

Section 21 — Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government action, strikes or labor disputes, failures of suppliers or carriers, shortages of materials, or interruptions of telecommunications or utility services. Because our products are handcrafted and shipped internationally, production and delivery times may be affected by such events, and any affected obligation will be suspended for the duration of the event.

Section 22 — Assignment

We may assign, transfer, or delegate any of our rights and obligations under these Terms without your consent, including in connection with a merger, acquisition, reorganization, or sale of assets. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent, and any attempted assignment in violation of this section is void.

Section 23 — Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by discontinuing use of our site. If in our sole judgment you fail to comply with any term of these Terms, we may terminate this agreement at any time without notice.

Section 24 — Severability and Waiver

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity of the remaining provisions. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Section 25 — Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications, and proposals, whether oral or written. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 26 — Language

These Terms may be made available to you in translation. You agree that the original English text shall prevail in the case of any dispute or inconsistency.

Section 27 — Governing Law and Venue

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict-of-law rules. You agree that any dispute not resolved informally under the Dispute Resolution section shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of those courts.

Section 28 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. If a revision is material, we will make reasonable efforts to provide notice — for example, by posting a notice on our website or emailing account holders — prior to the new terms taking effect. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

Section 29 — Contact Information

House of Aegean LLC
1174 Amherst Avenue, Los Angeles, CA 90049

Questions or notices regarding these Terms of Service should be sent to us at contact@thehouseofaegean.com.

Mobile / SMS Messaging Terms

House of Aegean may offer a mobile message service (the "SMS Service"). By opting in and providing your mobile number, you agree to these Mobile Terms. The SMS Service is available only to customers with a valid United States mobile number.

Consent: By subscribing, you consent to receive recurring automated marketing and service-related text messages (e.g., order updates, cart reminders, promotions) from or on behalf of House of Aegean at the mobile number you provide, even if that number is registered on any state or federal Do Not Call list. Consent is not a condition of any purchase, and participation is entirely voluntary.

Cost and Frequency: Message frequency varies. Message and data rates may apply. You are responsible for all charges from your wireless provider. We do not charge for the SMS Service itself.

Opt-out: You may cancel at any time by replying STOP to any message (or using the unsubscribe link where available). You will receive a one-time opt-out confirmation, after which no further messages will be sent unless you re-subscribe.

Help: For help, reply HELP to any message or email contact@thehouseofaegean.com.

Carriers: Supported wireless carriers are not liable for delayed or undelivered messages. You agree to provide a valid U.S. mobile number and to notify us if your number changes.

Privacy: Your information is handled in accordance with our Privacy Policy.